Privacy policy

We collect information you provide directly to us when you:

• Create an account or book classes through our scheduling platform

• Contact us for customer support or information
  

• Request party bookings, rentals, or class recommendations
  

• Communicate with us via text message or email

The information may include your name, phone number, email address, and any details you provide relating to your inquiry.

We use your information to respond to customer support questions regarding class bookings, scheduling, pricing, party inquiries, studio rentals, account related questions, and operational updates.

We do not use your phone number for marketing, promotions, or unsolicited messages.

soFly Social uses text messaging to respond to customer initiated inquiries. When a customer calls the studio, they receive a text message explaining that we use text based support. If the customer replies YES, they opt in to receiving support related text messages. We do not send any marketing messages.

Message Types

You will receive conversational, support based texts only, including:

• Class booking assistance

• Schedule information

• Pricing clarification

• Party and event inquiry support

• Studio rental availability

• Account related questions or operational updates

We do not send advertisements, promotions, or marketing offers.

Message Frequency

Message frequency varies based on your inquiry. You may receive 1 to 4 messages per support interaction. You will not receive recurring messages unless you initiate a conversation.

Message and data rates may apply.

Opt Out Instructions

You can opt out of text messaging at any time by replying STOP or CANCEL.

This will immediately end all SMS communication from soFly Social.

Help Instructions

For assistance, reply HELP to any text message.

You can also contact us via email at info@sofly.social.

We do not share, sell, lease, or disclose your personal information or mobile opt in data to third parties for marketing purposes under any circumstances, even with your consent.

Data sharing is limited only to what is necessary for:

• Operating our scheduling and booking system

• Processing payments through secure vendors

• Complying with legal obligations

We do not transfer your personal information or SMS opt in data to any external organization for marketing or distribution.

We maintain strict access controls to protect your information.
Internal audits and reviews are performed to prevent unauthorized access, disclosure, or misuse.

Only authorized personnel may access customer messaging data.

Our booking and scheduling services are supported through WellnessLiving.
Personal information collected in that system is governed by this policy as well as the platform’s own privacy practices.

We do not control WellnessLiving’s privacy policy, but we only use the information you provide there to operate soFly Social and support your inquiries.

You may request to:

Update or correct your personal information

• Access the data we maintain about you

• Delete your information where legally permitted

• Opt out of SMS communication

To submit a request, email us at info@sofly.social.

For questions about this Privacy Policy, SMS Terms, or how your data is handled, contact:

Email: info@sofly.social
Studio Website: https://www.soflysocial.com

We may update this Privacy Policy and SMS Terms as needed to stay compliant with laws and carrier requirements. Any changes will be posted on this page with an updated effective date.