Class & Studio Policies

We welcome students 18 years old and above to attend classes at soFly Social.

Classes, packages, and memberships are non-transferable and not shareable. All sales are final. We do not offer refunds on any purchases.

We require a minimum of 2 students to hold a group class session. Classes that do not reach the minimum within 3 hours of class time will be canceled.

If a single student is signed up and the class does not make it, the student’s class pass/credit remains available on the student’s account.

Introductory level skill classes (L1 Pole, Beginner Lyra, Beginner Silks, Beginner aerial) with 1 student will still be held at a truncated 45 minute session.

Waitlist students can be promoted into class until 1 hour before class time. If a waitlisted student is not promoted into class, the student’s class pass/credit remains available on the student’s account.

We allow a 5-minute grace period after class start time to arrive.

Students who arrive after the grace period will not be permitted to join the class. It will be considered an absence and will follow our late cancellation policy. Please make an effort to be on time!

After three late arrivals, you will no longer be granted entry into class when arriving late.

Class cancellations made before 6 hours of the class are considered early cancellations, and the class pass/credit remains available on the student’s account. Unlimited members are not penalized for cancelling up to 6 hours before class.

Class, event, or party cancellations within 6 hours of class time are considered late cancellations. Late cancellations and no-shows are deducted from the student’s class pass account and cannot be refunded.

Unlimited members pay a $15 penalty for late cancellations and $20 for no show.

By request, we will waive late cancellation penalties if a substitute instructor is teaching your scheduled class. We will not deduct from your class credits or charge $15 for unlimited members. Please email info@sofly.social to request a late cancellation for a class with a substitute instructor.

Note: This policy is only for late cancellations and does not apply to no-shows.

If you use any studio owned equipment (mats, blocks, etc) you must wipe them down with studio provided cleaner.

Wipe down your pole with rubbing alcohol directly after class has ended.

If you are coughing, sneezing, or don't feel good, please skip classes and do not enter the studio. If you are sick and need a medical freeze on your account, please let us know by emailing info@sofly.social

Please avoid excessive use of perfume/cologne when coming to soFly Social.

Minimize strong body odor by using deodorant/antiperspirant and washing yourself and your garments.

Open Studio is meant for students who have attended at least one Level 1 class at soFly Social or have existing pole dance or aerial experience.

Instructors are not paid to teach during this hour.

The following equipment and apparatus are not permitted at soFly Social:

• Skin & hook suspension

• Hair hanging*

• Fire spinning, candles, and all incendiary items

*Hair hanging is only permitted if you are active soFly Social Staff, NO EXCEPTIONS. Hair hanging base is NEVER permitted.

*Shibari suspension is only permitted if you are active soFly Social Staff, NO EXCEPTIONS.

We want you to be present and engaged with your instructor and fellow students when you are in class. Therefore, we do not allow video recordings or pictures during class. At the end of class, your instructor will give you time to record or take photos after the instruction ends.

Please be courteous and ensure that you are only filming yourself or that you have the consent of any other individual in your video — including your instructor. 

Please do not post videos to any online platform that contains other people without their prior knowledge and consent.

Tripods are allowed in class, provided they don’t interfere with other students’ experience. We suggest using a mini or tabletop tripod placed discreetly. If a tripod becomes a safety concern, the instructor may ask the student to put it away.

Camera suction mounts are not allowed on the studio windows. The vinyl covering on the windows prevents a secure seal, which increases the risk of your camera or phone falling.

All members receive the following perks:

• Priority upgrade from the waitlist

• 20% off workshops and soFly branded merch with code VIPVIP

• Quarterly buddy passes

• and more!
  

Memberships are for Austin Area residents to help foster long-term, local community growth. Individuals misusing membership terms are subject to immediate membership cancellation with no refunds.

Membership passes are non-transferable (passes cannot be shared) and nonrefundable.

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10-Class Memberships

10-Class Membership members receive 10 class passes for $185/month.

Membership passes do not rollover. These passes are discounted because they must be used within the month; regularly priced class passes are valid for 6 months.

Members can purchase additional passes for $18.50 class; these passes expire in one month.

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Unlimited Memberships

Please review our late cancellations and no-show policies above; unlimited members will automatically be charged these fees to their card on file.

Memberships auto-renew monthly on your date of purchase unless canceled; one month cancellation notice required.

You may cancel at any time by turning off auto-renew on your Wellness Living account.

To cancel your membership, log into your Wellness Living account ONLINE (not the app) and go to “Account > Passes and membership > find your membership and UNCHECK auto-renew.

You may temporarily suspend your membership for up to 3 months for a $25 hold fee. 

Please contact info@sofly.social to initiate a membership hold.