Group Class Policies

Required participant waiver

A liability waiver is required for all class, workshops, and party participants.

18+ to participate

We welcome students 18 years old and above to attend classes at soFly Social.

Transfers and Refunds

Classes, packages, and memberships are non-transferable and not shareable.

All sales are final. We do not offer refunds on any purchases.

Attendance Minimum

We require a minimum of 2 students to hold a group class session. Classes that do not reach the minimum within 3 hours of class time will be cancelled. If a single student is signed up and the class does not make, the student’s class pass/credit remains available on the student’s account.

Waitlist

Waitlist students can be promoted into class until 1 hour of class time. If a waitlisted student is not promoted into class, the student’s class pass/credit remains available on the student’s account. 


Late Arrivals

We allow a 5 minute grace period after class start time to arrive.

Students who arrive after the grace period will not be permitted to join class. It will be considered an absence and will follow our late cancellation policy. Please make an effort to be on time!

After three late arrivals, you will no longer be granted entry into class when arriving late.

Early Cancellations

Class cancellations made before 6 hours of class time are considered early cancellations and the class pass/credit remains available on the student’s account.

Late Cancellations and No Shows

Class cancellations within 6 hours of class time are considered to be late cancellations. Late cancellations and no shows are deducted from the student’s class pass account. Unlimited members will be charged a $15 fee that will be donated to a charity of soFly Social's choice (we support the ACLU, Planned Parenthood, Austin Pets Alive, the Austin Humane Society, and CASA).

Late Cancellation Exceptions

By request, we will waive late cancellation penalties if your scheduled class is being taught by a substitute instructor. This means we will not deduct from your class credits or charge $15 for unlimited members. Please email info@sofly.social to request a late cancellation for a class with a substitute instructor.

Note: This policy is only for late cancellations and does not apply to no-shows.

Health and Sanitization

If you use a soFly safety mat you must wipe the mat down with our mat cleaner after use.

Wipe down your pole with rubbing alcohol directly after class has ended.

If you are coughing, sneezing, or in general, just don't feel good; please skip classes and do not enter the studio. If you are sick and need a medical freeze on your account please let us know by emailing info@sofly.social.

Open Studio

Open Studio is meant for students who have attended at least one Absolute Beginner Pole class at soFly Social or have existing pole dance experience. New to the studio but have existing experience? Please message us in advance.

Video and Photography

When you are in class we want you to be present and engaged with your instructor and fellow students. Therefore, we do not allow video recording or pictures during class. At the end of class your instructor will provide you with time to record or take photos after instruction has ended.

Please be courteous and ensure that you are only filming yourself, or that you have the consent of any other individual that is in your video, this includes your instructor.

Please do not post any videos to any online platform that contains other people without their prior knowledge and consent.

Private Party Policies

Booking a Party

When you request a party appointment we hold a deposit of 50% of the party fee on a credit card.

Party requests made within 24 hours of session time may not be able to be accommodated. We recommend requesting appointments as early in advance as possible.

Rescheduling a Party

We will reschedule private party with 24 hours notice or more with no penalty.

Party Cancellations

If a cancellation request is made 1 week prior to your reservation date, we will provide a full refund of your deposit.

If a cancellation request is made 2–6 days prior to your reservation we will refund 50% of your deposit.

If you cancel with 24 hours or less notice you will be charged in full for the party.

Please cancel your reservation as early as possible to avoid charges.

Tardiness

Your party starts at the reserved time, and lateness will result in a shorter session. Tardiness exceeding 15 minutes is subject to cancellation and you will be charged for the session with no refunds.

Refunds

We do not provide refunds for parties. If you took the class, you pay for the party. 

Alcohol & Drug Use

Please save the drinking and any mind-altering substances for after class. We want you to have a good time and to ensure your safety, as well as the safety of your guests. 

If you arrive inebriated we will be unable to teach your class and a refund will not be issued. After class, we will have champagne & chocolates and will allow plenty of time for pictures!