Policies

 


Studio policy

  • A liability waiver is required for all class, workshops, and party participants.
  • Classes, packages, and memberships are non-transferable
  • All sales are final. We do not offer refunds on any purchases.
  • If you are late by up to 15 minutes, it is up to your instructor whether not you will be allowed to join the class. Arrival after 15 minutes is an immediate cancellation and will follow the cancellation policy. Please make an effort to be on time!


Cancellation Policy

  • We understand life happens and sometimes you have to cancel class. Please do so as early as possible.
  • Class cancellations within 3 hours of class time and no shows will forfeit class credit. Unlimited members will be charged a $10 fee that will be donated to a charity of soFly Social's choice (we support the ACLU, Planned Parenthood, Austin Pets Alive, the Austin Humane Society, and CASA).
  • Classes with no sign ups within 3 hours of class time will be cancelled. 


Party Policy

Party Cancellations

  • If a cancellation request is made up to 14 days before the reservation date, we will refund 50% of your deposit to your card. You may also reschedule at no additional charge.
  • If a cancellation request is made less than 14 days before the reservation date, you will lose your deposit and may not reschedule unless you put down another deposit.
  • Please provide 24 hours notice of cancellation before the reservation time. If you cancel with less than 24 hours notice you will be charged in full for the party with no refunds.

Lateness

  • Your party starts at the reserved time, and lateness will result in a shorter party time. Tardiness exceeding 30 minutes is subject to cancellation and you will be charged full price for the booking with no refunds.

Refunds

  • We do not provide refunds for parties. If you took the class, you pay for the party. 

RENTAL Policy

  • Space rental prices are for any vacant blocks inside of our existing schedule. 
  • Space rentals prices are not valid for profit purposes.
  • 24 hour cancellation policy applies to booking a space rental. Refunds are not provided if you cancel less than 24 hours ahead of time.
  • Space rentals are by the hour. We do not book half hour increments.
  • The end of your space rental means ready to leave the space. Overage charges may apply.